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Samples

We are happy to supply you with a sample of the goods you are interested in. It is a good idea to evaluate the functionality and quality of the items before committing to an order. Most of the samples are supplied free of charge, however, in the case of high-value items such as electronics or awards, we will charge. Wherever possible we endeavour to deliver the sample in person. If not possible, we would deliver the sample by post or courier, depending on the urgency and in these circumstances we will charge for the cost of delivery. Be assured that all samples and carriage charges are refunded in the event of an order.

 

Delivery

Same Day Delivery

Same day deliveries are looked after by Wheels which has been working alongside us for the past 6 years. This partnership gives us the ability to provide you with a same-day transport solution that provides competitive transport services of consistent quality and reliability at all times. We are in a position to offer direct deliveries - whereby the courier in charge of the delivery goes to destination without operating other collections or deliveries on the way - or group deliveries, depending on the urgency specified by the client. Wheels offer an online booking facility and digital signatures records.

Next day delivery

Our preferred partner for next day deliveries is Fastway couriers, a globally franchised courier company with over 30 years’ experience and a presence in five countries, New Zealand, Australia, Ireland, Northern Ireland and South Africa. We find that their courier franchisees offer a cost-effective, reliable, timely courier service, backed up by the latest computer technology.
Fastway Couriers offer an online track and trace facility as well as digital signature record.

 

Minimum Order Quantity

Products are subject to minimum order quantity. The minimum quantity is the least amount of items we can sell you based on the particular product chosen. Sometimes it is possible to order an amount below the minimum quantity and in this case, there will be a surcharge, other times, due to the personalization process, it is unavoidable.

 

Budget

We can offer you a large selection of promotional items, in our general catalogue alone there are over 1200 products. Prices range from a few Euro up to Hundreds of Euro, depending on what you are looking for. In all cases, we will be always respectful of your budget and suggest to you only items that are within the amount you made available to the promotion.

 

Artwork

We would prefer the logo supplied to us in an .EPS or .AI file with specified Pantone references. In case the products need to digitally print, a high resolution.JPEG will be acceptable. However, we are aware that the logo in your possession is not always exactly what you want printed or in the correct format, for this reason, we have an in-house designer proficient at Corel Draw, Illustrator and other software programs that help. A fee might be added to your order, depending on the level of work required, but you will be notified before the designer starts his work.

 

Lead Time

The lead time is the amount of time that passes between the moment the artwork is approved and the moment the goods are delivered to you. The lead time is always specified in our quotations and it depends, mainly, on where the goods are sourced from. 

  • For goods sourced in Ireland, the standard lead time is 2 weeks;
  • For goods sourced in Europe, the standard lead time is 2 – 4 weeks, 
  • For goods sources in Turkey, the standard lead time is 6 – 8 weeks
  • For goods sourced in the Far East, the standard lead time is 12 -14 weeks.

It is always possible to shorten the lead time, but it comes at a cost: there will be express charges applied for producing the goods faster and/or surcharge on carriage charges. Our quotations are for goods produced within the standard lead time. If requested, we will give you options on express charges and deliveries.